Shipping & Returns

Shipping Policy

At VibeVerse, we are committed to delivering your order quickly, safely, and efficiently across Europe.

Order Processing

All orders are processed within 1–3 business days

Orders are not processed or shipped on weekends or holidays

Shipping Time

Estimated delivery time: 5–10 business days (Europe)

Delivery times may vary depending on your location and demand

Shipping Coverage

We currently ship to most countries across Europe.

Order Tracking

All orders include a tracking number

You will receive tracking details via email once your order has been shipped

Shipping Costs

Shipping costs are calculated at checkout

Free shipping may be offered on selected promotions

Delays & Additional Information

Delays may occur due to high demand, holidays, or external factors beyond our control

Please ensure your shipping address is correct to avoid delivery issues

VibeVerse is not responsible for delays caused by carriers or incorrect customer information

Customs & Duties

In most cases, no additional fees apply within Europe

If applicable, customs duties or taxes are the responsibility of the customer

Need Help?

If you have any questions about your order, feel free to contact our support team — we’re here to help.

Return & Exchange Policy

At VibeVerse, your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help.

Return Window

You have 30 days from the date of delivery to request a return or refund.

Return Conditions

To be eligible for a return:

The item must be unused and in the same condition you received it

The item must be in its original packaging

Proof of purchase (order number or receipt) is required

Returns Process

To start a return:

Contact our support team with your order details

Wait for return instructions and approval

Ship the item back following the provided guidelines

Refunds

Once your return is received and inspected, we will notify you

If approved, your refund will be processed within 5–7 business days

Refunds will be issued to your original payment method

Exchanges

We only replace items if they are:

Defective

Damaged upon arrival

If you need an exchange, please contact us with photos of the issue.

Non-Returnable Items

Some items may not be eligible for return, including:

Items used or not in original condition

Items returned after the 30-day period

Return Shipping

Customers are responsible for return shipping costs

Original shipping fees are non-refundable

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

Include photos and your order number

We will resolve the issue as quickly as possible